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Troubleshooting RealPlayer

                General - Windows Media Player - Real Player

 

  • Basic troubleshooting
  • Installation issues
  • RealPlayer Appears Disabled
  • RealPlayer 11 and Firefox 3 scripting failure
  • RealPlayer 11 webcast connection problem

    • Basic troubleshooting

    If you are experiencing difficulties viewing a webcast using RealPlayer, first try the following:

    Test your RealPlayer 

    General webcast troubleshooting 

    RealNetworks RealPlayer Support 

    RealNetworks

     RealPlayer FAQs

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    Installation issues

    Ensure that you install RealPlayer after installing your browser. For additional RealPlayer installation issues please refer to RealNetwork's installation guide:

    RealNetworks RealPlayer Support Note: If you have recently installed a new version of your web browser and the RealPlayer does not load or display properly, it may be necessary to reinstall RealPlayer.

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    RealPlayer Appears Disabled

    There is a problem with some configurations where the RealPlayer appears disabled. This is can be caused by RealPlayer defaulting to the wrong proxy settings. Please check the appropriate manual for your version of Real Player for information on adjusting proxy settings:

    RealPlayer User Manuals

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    RealPlayer 11 and Firefox 3 scripting failure

    Some versions of RealPlayer, notably 11.1, have been observed to not install the necessary browser scripting support plugin files. When this occurs, scripted links such as the "press play audio/video..." link in the webcast auditorium as well as other automated features fail to function.

    For official support regarding this problem, please contact the vendor of Real Player, RealNetworks Inc. For a workaround to this problem you may, at your own risk, follow these steps (assuming default install locations on Windows XP):

    1. Copy C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.xpt to C:\Program Files\Mozilla Firefox\Components\
    2. Copy C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.dll to C:\Program Files\Mozilla Firefox\plugins\
    3. Restart Firefox

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    RealPlayer 11 webcast connection problem

    The latest version of RealPlayer (v11) may not connect properly to a webcast stream if the client is behind a firewall (corporate or private). In this case you may see the player cycling through "loading-buffering-ready" repeatedly but never connecting to the webcast stream.

    For a workaround to this problem follow these steps:

    1. Open RealPlayer 11
    2. Click on the Tools menu and choose Preferences to open the Preferences dialog box
    3. In the Category pane click on Connection
    4. Under Connection click on Network Transports
    5. Check the "Manually configure connection settings" check box
    6. Click the RTSP Settings button
    7. Clear the top 3 boxes and make sure the "Attempt to use HTTP for all content" check box is selected
    8. Click OK to close the RTSP Settings box
    9. Click the PNA Settings button
    10. Clear the top 3 boxes and make sure the "Attempt to use HTTP for all content" check box is selected
    11. Click OK to close the PNA Settings box
    12. Click OK to close the Preferences box
    13. Try to connect to the webcast again

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National Informatics Centre, Department of Information Technology, Ministry of Communications and Information Technology